Support

Help & FAQ

Everything we make is self-serve. If the guide doesn't answer it, email us — a real person replies within 3 business days.

Getting started

  1. Read what Lead Capture Mini does — and doesn't.
  2. Follow the setup guide (about 15–20 minutes). It includes 7 sample inquiries to test with.
  3. Run it twice on the sample data. If the second run says Added 0, it's working.

Frequently asked questions

Is Lead Capture Mini really free?

Yes. It runs on Google Forms, Sheets and Apps Script, which are free within Google's usage limits. There is no paid plan, API key or trial behind it.

Do I need to know how to code?

No. You copy one file into Apps Script and click through a setup menu. The guide shows every step, and the optional settings are a few clearly labelled lines at the top of the script.

Why does Google say "Google hasn't verified this app"?

Google shows that warning for any script that hasn't been through its review, including one you paste into your own sheet. Continue only if it is the script you pasted yourself and the permission list shows just two items: this spreadsheet and running when you are not present. If it asks for Gmail, Drive or an external service, stop.

Does it send emails or replies for me?

No. It never sends anything. It sorts each inquiry into a Leads tab with a status, owner and due date, and you reply from your own inbox.

Where is my data stored?

Only in your own Google account. The script makes no outside requests, and TinyFlowLab never sees your form responses.

New responses don't appear in the Leads tab. What now?

Run Lead Capture → Check setup. It tells you whether the trigger is installed and which question titles it couldn't find. If the trigger is missing, run Set up again. The guide's Troubleshooting table covers the other common cases.

How do I update to a new version?

Open Extensions → Apps Script, replace all the code with the new Code.gs, save, and reload the sheet. Copy your CONFIG settings across first. Your existing Leads rows are never changed by an update.

Can I use it for my clients?

Yes, you can install and adapt it for your own business or a client's internal use. Please don't resell it or publish it as your own template.

Report a problem

Before writing, run Lead Capture → Check setup and look at the guide's Troubleshooting table. Then email us a bug report (opens a short template) with:

  • the workflow and version (Lead Capture → About),
  • what you expected and what happened, with the exact error text,
  • a screenshot using sample data.

Never send passwords, API keys, tokens or real customer data — not by email, not in screenshots. We will never ask for them or for access to your Google account.

Versions and updates

WorkflowCurrent versionChanges
Lead Capture Mini1.2.0Changelog

Every release is tested on the sample data before it's published. Updates never change rows already in your Leads tab.

Refunds

Nothing is for sale yet. When paid templates launch, a template that doesn't work as described and that we can't fix is refunded within 14 days of purchase — email a refund request. Full terms: Licence & refunds.

Feedback and ideas

What was confusing? What should we build next? Send feedback — we read all of it and use it to decide the next workflow.

Contact

[email protected] · More on the contact page.